• Save on shipping and pick up your order directly from our Gurnee location.
• Location: Local pickup is available in Gurnee, IL.
• Same-day pickup: Available on most in-stock orders once you receive confirmation that your order is ready.
• Pickup hours: Mon–Fri 9:00am–9:00pm, Saturday 9:00am–9:00pm, Sunday 9:00am–1:00pm.
• Pickup instructions: Detailed instructions (including address and where to go when you arrive) will be provided in your order confirmation and “Ready for Pickup” email.

• We offer convenient local delivery for customers within Lake County, IL.
• Service area: Local delivery is available within Lake County, Illinois.
• Same-day delivery: Available on most orders placed before our daily cutoff time, subject to driver availability.
• Delivery fees: Fees vary based on your location and order size.
• How to confirm: Please contact us before or after placing your order to confirm delivery availability and pricing for your specific area.
• To ask about local delivery, email us at jfxconsultingllc@gmail.com.

Shipping Policy

• Shipping Cost: Buyer pays shipping at checkout. Shipping rates are calculated based on your location and the shipping method selected.
• Processing & Shipping Times:
  • Orders placed Monday – Friday will be shipped within 24 hours. Orders placed before 10:00 AM CDT are usually processed and shipped the same day.
  • Orders placed before 10:00 AM CDT on Saturday will be processed the same day.
  • Orders placed after 10:00 AM CDT on Saturday or on Sunday will be shipped on the next business day.
  • Please note: Holidays may affect these shipping times as USPS is closed on federal holidays. We will make every effort to process orders as quickly as possible.
• Shipping Carrier: All packages are shipped via USPS, FedEx, or UPS with tracking information provided once shipped.
• Order Tracking: You will receive a tracking number via message and/or email as soon as your order ships.
• International Orders: Not currently accepted.

Because we are a discount and liquidation store, our return policies are a bit different than traditional retailers. Please review the details below before purchasing.

• Standard Returns: 30-day return window. Items must be unopened, unused, and in their original condition with all original packaging, tags, accessories, and manuals.
• Damaged or Misdescribed Items: Contact us within 48 hours of delivery or pickup with your order number and photos of the item and any damage.
• Final Sale & Clearance Items: Deeply discounted and clearance items are generally final sale and not eligible for return.
• Non-Returnable Items: Opened personal hygiene items; items showing signs of use, wear, or damage after purchase.

You may return eligible items within 30 days of the original purchase date (or delivery date, whichever is later).

To qualify for a return:

• The product must not be used, damaged, or materially altered.
• Items are typically sold as new or open-box. Minor signs of handling consistent with open-box condition are generally acceptable, but the item must still be in resalable condition.
• All original packaging, accessories, and documentation (where applicable) should be included.
• The return must be accompanied by the original receipt or order confirmation.

Non-Returnable Items: Personalized or custom-ordered products; perishable goods, opened consumables, or hygiene items; items marked as final sale; products that have been used, modified, or damaged after delivery.

1. Contact us first at jfxconsultingllc@gmail.com or via the Contact Us form to request a return authorization. Include your order number and reason for return.
2. Once approved, you have two options: Ship the item back to us (buyer is responsible for return shipping costs) or Drop off the item in person at our location in Gurnee, IL.
3. We recommend using a trackable shipping method for your protection.

We will inspect the returned item upon receipt to confirm it meets our eligibility criteria.

• If your return is approved, we will issue a refund to the original payment method.
• Delivery / Shipping Fees: Any delivery or shipping fees charged at the time of purchase will not be refunded.
• Refund Timeline: Credit/debit card payments processed within 2 business days after inspection and approval (may take 3–10 business days to appear on your statement). Other payment methods (PayPal, cash for local pickup) refunded in the same method as paid, as soon as possible after approval.
• Partial refunds may be issued if the item is not in fully resalable condition (at our discretion).

We happily offer exchanges when possible. If the item you want is available, we can process an even exchange (or handle price differences). Contact us to check availability and arrange the exchange.

If you receive a damaged or defective product, please contact us immediately (within 48 hours of delivery) with photos and order details. We may offer a replacement, full refund (including original shipping), or other resolution at our discretion.

We reserve the right to update this Returns Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the revised policy. This policy is in addition to any rights you may have under applicable Illinois and federal consumer protection laws.

By purchasing from us, you agree to this return/shipping policy. If you have any questions before buying, please message us — we’re happy to help!

If you have any questions about shipping, local pickup or delivery, or returns, we’re happy to help.